At MOS, Inc. our goal has always been and will always be to provide a superior
service at a cost lower than that of an in-house service. Our trained staff works closely with our clients
and their staff to help them understand how what they do affects the bottom line of their practice. We
understand the importance and financial impact of clear communication and consistency.
We accomplish this by:
Patient Information:
We will provide your staff with forms designed specifically for your practice so they can accurately obtain patient
demographics and information. We will educate your staff on understanding and interpreting the information
they receive. Once the information is received your staff can work closely with the patient to correctly
identify and explain their benefits and financial responsibility. A well informed patient will have a higher
patient satisfaction rating than a misinformed patient.
Correct
Coding: We work closely with your staff to identify the reporting of treatment by understanding
the CPT codes and the importance of documentation. We will not tell you how to treat your patients or how
to bill but we will provide you with the tools and information to maximize your reimbursement. We make
certain that claims are submitted correctly the first time to reduce turn-around time.
Claims Submission:
Our trained and experienced staff at MOS, Inc. will review billing for accuracy. We will prepare
and send insurance claims using current and correct CPT coding. We send claims electronically and will
send paper claims only when necessary. Claims are sent several times per week to maintain a healthy and
consistent cash flow.
Payments:
All payments are sent directly to your practice. Payments are then sent to MOS, Inc. by your staff and
will be posted. Our trained and experienced staff will review and verify accurate reimbursement.
Patient balances are quickly identified and billed. We work closely with your staff to adopt and implement procedures
that will improve your cash flow and decrease your bad debt.
Accounts Receivable &
Denial Management: MOS, Inc. is dedicated to helping you increase your insurance and over
the counter collections and reducing your accounts receivable. Denied or inaccurately processed claims
are promptly addressed and resubmitted. Appropriate action and follow up will be taken to resolve the issue.
Reports:
Practice management data, graphs and reports are provided on a monthly basis to help you effectively manage and market
your practice. This information includes total charges, total payments, referring physician reports, total
visits, total new patients and total cancellations and individual therapist productivity.
Patient Satisfaction:
MOS, Inc. handles all patient inquires with the highest level of professionalism and customer service to create overall
patient satisfaction. We provide individually designed forms that inform the patient of their responsibility
when they begin their treatment. We want to avoid any unexpected surprises in the end. A
well informed patient will have a higher patient satisfaction rating than a misinformed patient. These
patients will be more likely to return to your practice in the future, recommend your practice to a family member or friend
and give a good report to their referring physician.
Training Manual:
MOS, Inc. will prepare forms that are specifically designed for your practice. These forms are designed
to provide the patient with proper advance notice of your policies and procedures. Your office will be
given a manual with master copies of these forms as well as daily and monthly procedures to follow. Along
with the forms will be reference material such as CPT codes and descriptions and billing information. This
is a great tool and will save time and energy on training new staff.
Practice Start-Up:
MOS, Inc. has successfully helped many providers start up their practice and begin billing their patients by setting
up proper procedures and policies from the beginning. You can start out correctly by using our services
and you will save time, energy and expense. You will not have to make the costly investment in a billing
program and equipment, not to mention the high cost of maintenance and updates. Forms are specifically
designed for your practice and your staff will be given policies and procedures to follow.